30 DAY MONEY BACK GUARANTEE
We stand behind every piece at Lily& Ruby. Your satisfaction is our promise, which is why we offer a 30-Day Money-Back Guarantee. If your order isn’t exactly what you hoped for, simply return it for a full refund.
What Customers Say About Us
FAQs
How can I ensure that my package will arrive safely and on time?
We work together with a reliable shipping partner that provides Track & Trace for every order. This way, you can follow your package step-by-step from our warehouse right to your door. If you run into any issues or delays, our customer service team is available 7 days a week top help you out.
All orders are insured against lost, theft and damage.
How do I track my order?
Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed about your orders whereabouts at any time.
Can I return item(s) if I don't like them?
If for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send us an email, and we’ll take care of everything.
✉️ Email us at: info@lilyandruby.com
How do I find the right size?
Each item has a size chart on the product page. If you're unsure between two sizes, we recommend choosing the larger one.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: info@lilyandruby.com
FREE SHIPPING ACROSS CANADA
Enjoy free shipping across Canada, no minimums, no worries. Found something you love? We’ll take care of the shipping.
30-DAY MONEY-BACK GUARANTEE
We stand behind every order. If you’re not completely satisfied, simply return or exchange your item within 30 days - no questions asked, hassle-free.
24/7 CUSTOMER SERVICE
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.